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Where every outage is public.
We build the operations and customer platforms that keep networks up and customers informed.
THE PRESSURES
Every outage trends.
Failure is public
When the network drops, customers tell the world before your status page does.
Complex estates
Network, IT and partner systems fail differently, and often together.
Billing must be exact
Every gap between usage and billing becomes a complaint or a leak.
WHAT WE BUILD
Networks that heal. Customers who stay.
Network operations automation
Alarms correlated across vendors, incidents resolved faster with Relyxus.
Proactive customer updates
Outage messages sent before the calls start.
Revenue assurance
Usage, billing and entitlements reconciled continuously.
Self service platforms
Digital journeys that resolve issues without a call.
ILLUSTRATIVE ENGAGEMENT
Forty thousand alarms. A handful that matter.
A representative scenario showing how we work. Client case studies are shared under NDA.
01 / 05 · The client
A regional mobile and broadband operator with 2 million subscribers across three countries.
01 · The client
A regional mobile and broadband operator with 2 million subscribers across three countries.
02 · The challenge
Network operations received over 40,000 alarms a day from four vendors. Major incidents were found by customers on social media before engineers saw the cause.
03 · Our approach
01Defineweeks 1 to 2
Map services, vendors and alarm sources.
02Designweeks 3 to 5
Correlation rules, approval policies, notification design.
03Buildweeks 6 to 12
Correlation layer, Relyxus in the operations centre, automated customer updates.
04Runweek 13 onward
Monthly tuning with a named owner.
04 · What we’d deliver
- 01An alarm correlation layer across all four vendors
- 02Relyxus integrated with the operations centre’s tools
- 03Automated customer outage notifications
- 04An executive incident dashboard
05 · Target outcomes
- Target: daily alarms reduced to a handful of actionable incidents
- Target: customers informed within 10 minutes of a major incident
- Target: resolution time cut by half
OUR PRODUCTS
OUR PRODUCTS
DEMO DATA
REGULATION
Built for the rules you answer to.
Security and resilience duties designed into operations.
We support your compliance; we don’t replace your obligations or your auditors.
QUESTIONS
Questions
Yes. We build connectors for each vendor as part of the deployment.
No. We connect them and add intelligence on top.
Yes: SMS, app, email and your status page.
LET’S TALK
Fix it before it trends.
Tell us where your network hurts most, and we’ll show you what we’d build.
Prefer email? contact@apporine.com